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Coordinating business on whatsapp need not be a hustle. With Gupshup, you can automate your Whatsapp customer support processes to save you time and improve efficiency.
Gupshup solutions
Setting up WhatsApp self-serve is as easy as 1, 2, 3. No matter the size of your organization, our products are designed for easy set up and seamless adaptation.
Gupshup solutions
We understand you need to be comfortable with GupShup's solutions before you choose us. Which is why we give you unrestricted access to our sandbox for just 1USD credit. This free access is available on any account.
Gupshup solutions
You don't need to commit any fees or rack up messages upfront to use Gupshup. GupShup's model allows you to pay-as-you-use, making it cost effective as you only pay for actual messages sent or received.
View Pricing
We appreciate that user-level insights play a critical role in business decisions and improving customer support efficiency. That's why our solution helps you keep track of your customer support efforts on Whatsapp and gives you access to insights on your dashboard.
Gupshup solutions
Change is just as difficult as inevitable and we understand that. We have a well-trained, highly responsive tech support team to handhold you through the process of implementing our solution seamlessly into your business.
Gupshup solutions
To migrate your WABA to Gupshup, fill in the Early Request Form and we'll let you know as soon as migration is available by WhatsApp.
We have something for everyone.
Choose what suits you best from our two options below.
Integrating WhatsApp into business can be tricky.
Gupshup's WhatsApp API makes the process easy and quick, boosting your technology stack with the following features that give you the ability to do more:
WhatsApp's impressive open rate- 98%-, makes it a reliable channel for sending and receiving information. Whether you want to send alerts, notifications, payment reminders, order updates or payment receipt confirmations, you can do so using any of our preapproved templates.
WhatsApp has strict policies in place to protect their users. This means that unless users opt in, sending them notifications or alerts is considered spamming. With Gupshup, you can easily onboard and manage user opt-in straight from your dashboard.
You can test all the features and familiarize yourself with the product in the sandbox environment before you implement WhatsApp. Our devsupport team is available and responsive during testing, to help and answer your questions and concerns.
Messaging platforms and chatbots go hand in hand. With chatbots, you can automate business transactions, onboarding, customer support, among other processes. With Gupshup's WhatsApp CRM free, bot-building tool, you can build chatbots with ease and use them to boost your customer handling strategy.
Do you want to access WhatsApp's 1.5 billion users straight from your CRM? With Gupshup's WhatsApp API, you can make WhatsApp an additional channel in your CRM, alongside other functions such as user management or routing logic, without interfering with the interface of your CRM. With this capability, you can take your vision right to where the user is.
This solution is best suited to your business if you are constantly handling and attending to customer support issues. With Gupshup's WhatsApp CRM Customer support tool, customers can conveniently reach you straight from within WhatsApp. The customer support tool has the following capabilities:
All your agents can assist with customer requests and queries from one number. This centralization has the following benefits: 1. You can hire more staff without increasing the phone numbers you need to manage 2. Customer query handling can proceed uninterrupted 24/7 & 3. Agents can work on queries simultaneously
Your staff will have access to an intuitive chat screen that minimizes the need for training of handholding. As well, as the chat interface is similar to that of WhatsApp web, it will appear familiar to your support staff. You can also access analytics or profile information through added sections
Get access to user onboarding tools such as QR code and web widgets. Manage users on the dashboard. using features like labeling and archiving.
With WhatsApp for customer support, you can reduce hiring costs, ease up your time, and manage customer query traffic by setting up automatic responses for common queries. Your support staff can also take up queries where chatbots are unable to sufficiently assist.
NOTE : Below rates are effective from Feb 01, 2022 when WhatsApp's Conversation Based Pricing Model goes live.
Till Jan 31, 2022, regular template message WhatsApp fee will apply for the respective country. Know more
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* Unlimited free messaging after capping reached. WhatsApp fee will be charged at actuals. Extra amount deducted after the capping limit is reached will be refunded at end of every day
| Media size range | Media fee |
|---|---|
| Incoming media (any size) | 0.0000 |
| Outgoing media up to 64KB | 0.0000 |
| Outgoing media larger than 64KB, up to 5MB | 0.0010 |
| Outgoing media larger than 5MB, up to 10MB | 0.0020 |
| Outgoing media larger than 10MB, up to 15MB | 0.0030 |
| Outgoing media larger than 15MB, up to 20MB | 0.0040 |
| Outgoing media larger than 20MB, up to 25MB | 0.0050 |
| Outgoing media larger than 25MB, up to 30MB | 0.0060 |
| Outgoing media larger than 30MB, up to 35MB | 0.0070 |
| Outgoing media larger than 35MB, up to 40MB | 0.0080 |
| Outgoing media larger than 40MB, up to 45MB | 0.0090 |
| Outgoing media larger than 45MB, up to 50MB | 0.0100 |
| Media size range | Media fee |
|---|---|
| Outgoing media larger than 50MB, up to 55MB | 0.0110 |
| Outgoing media larger than 55MB, up to 60MB | 0.0120 |
| Outgoing media larger than 60MB, up to 65MB | 0.0130 |
| Outgoing media larger than 65MB, up to 70MB | 0.0140 |
| Outgoing media larger than 70MB, up to 75MB | 0.0150 |
| Outgoing media larger than 75MB, up to 80MB | 0.0160 |
| Outgoing media larger than 80MB, up to 85MB | 0.0170 |
| Outgoing media larger than 85MB, up to 90MB | 0.0180 |
| Outgoing media larger than 90MB, up to 95MB | 0.0190 |
| Outgoing media larger than 95MB, up to 100MB | 0.0200 |
| Outgoing media larger than 100MB | Not Allowed |
Latin America users can now pay in your local currency via Ebanx
For postpaid pricing with committed-use contracts, high volumes,
enterprise-grade SLAs and dedicated support, please write to sales@gupshup.io
Unlike the WhatsApp for Business app, the WhatsApp Business API is not free. The price depends on the WhatsApp Partner - also known as a Business Solution Provider (BSP) - that will set up the API for the business. BSPs pay WhatsApp to connect to the API, and then provide the service to their customers, i.e., small/medium businesses. Every BSP sets their own price.
It's not possible to get a 100% free version of WhatsApp API for Business. The price of the API solution will vary, depending on the BSP.
Some BSPs charge companies a per-message fee for both session messaging and template messaging. Some BSPs like Gupshup charge a miniscule 0.0010 USD per message for outgoing text/media up to 64KB and all incoming text/media. WhatsApp charges BSPs for template messaging, and BSPs in turn charge companies a small fee per message.
The price of the WhatsApp API solution differs by BSP. Apart from the setup/deployment cost, BSPs also charge their customers for the two types of WhatsApp API messaging.
With Session Messaging, businesses can reply to customer messages within 24 hours. WhatsApp does not charge BSPs for these messages, and they may pass on this saving to businesses. But usually, BSPs do charge a small amount per session message (outgoing and incoming) that can range from $0.001 to $0.073. Gupshup for example, charges only $0.001 per session message.
Template Messages also attract a small fee (WhatsApp destination charges) that BSPs must pay to WhatsApp. This fee is based on WhatsApp's rate card, and depends on message destination and volume. BSPs then charge companies on a per-message basis.
With a WhatsApp API, businesses can:
By partnering with BSP like Gupshup, small/medium businesses also get access to data-rich analytics to gauge the effectiveness of their sales or customer support functions.
Messaging templates are set messaging formats that businesses can send notifications to customers who have opted in for such notifications.
Read Blog
???When.you.connect.your.WhatsApp.Business.API.via.Gupshup.you.benefit.from.the.expansive.reach???
Read BlogMarch 18, 2021
March 3, 2021
January 15, 2021
January 15, 2021
January 15, 2021
January 12, 2021
Added below language support for WhatsApp,
You can now publish your bots on WhatsApp. All you need is a verified WhatsApp for Business account
Twilio IP Messaging
Microsoft Teams
JIO
Google Home
Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.
New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.
API.ai tool is now available for developing your NLP/AI bot.
Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.
New channels added for publishing bots- Smooch.io and your website as a web widget.
Now you can access our services including the bot builder tool using your Facebook login credentials.
Now you can delete the dummy bots created for testing from the My Bots Dashboard.
You can now access Bot specific data from your Dashboard itself.
Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.
Teamchat
Cisco Spark
SkypeWe are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).
Following is the list of parameters.
However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.
You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io
