To migrate your WABA to Gupshup, fill in the Early Request Form and we'll let you know as soon as migration is available by WhatsApp.
In business, one size doesn't fit all.
Which is why we provide different solutions to cater for your unique business needs:
With Gupshup's WhatsApp API, you can quickly and easily introduce Whatsapp into your technology stack.
The feature-rich API also makes it possible to achieve more.
With a 98% open rate, WhatsApp is a must-have communication tool for any business that wants to send and receive messages reliably. From alerts, to air-ticket information, subscription notifications, payment reminders and order confirmations, you can send it all and have it viewed in a timely manner.
Getting user opt-in can be a tricky process that could potentially open you up to WhatsApp's anti-spamming penalties if mismanaged. With Gupshup's array of tools, you can bring in and manage opt-ins on your dashboard, and thereby minimize the risk of spamming.
Gupshup's sandbox is an environment that allows you to test and experiment with the product before you make a purchase. Our devsupport team will be there during your testing phase, to facilitate testing and proper execution of your WhatsApp strategy.
With Gupshup's WhatsApp Chatbot building capability, you can include chatbots into your messaging strategy. chatbots will help you to automate most processes such as onboarding, customer support and payment transactions.
Get more from your CRM with WhatsApp: You can make your CRM more than satisfactory with WhatsApp. Gupshup's WhatsApp APIs let you integrate with your CRM, allowing you to access WhatsApp's 1.5 billion users. After integrating, what's app will appear next to other channels in your CRM interface.
Customer support is a constant challenge for most businesses. Most customers would rather reach businesses on a channel that they already use, but this is seldom the case. For businesses, the ability to scale customer support is of utmost importance. You can solve these challenges with Gupshup's WhatsApp CRM Customer support tool.
You don't need to get additional numbers whenever you hire agents. With Gupshup: 1. You can centralize customer handling under one number, 2. The additional administrative tasks that come with handling multiple numbers, 3. Agents can solve customer queries 24/7 & 4. Agents can collaborate on queries
Besides additional sections that allow you to view analytics and access profile information, GupShup’s chat interface is similar in appearance to that of WhatsApp for web. This familiarity and intuitiveness mean that your customer support agents can learn how to use Gupshup faster.
GupShup's QR code and web widgets make it easy to manage user onboarding. Once onboard, you can manage users with archiving and labelling tools.
Minimize staff costs and manage common customer queues using bots (autoresponder). This leaves your customer support staff with enough room and time to handle more complicated customer requests.
NOTE : Below rates are effective from Feb 01, 2022 when WhatsApp's Conversation Based Pricing Model goes live.
Till Jan 31, 2022, regular template message WhatsApp fee will apply for the respective country. Know more
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* Unlimited free messaging after capping reached. WhatsApp fee will be charged at actuals. Extra amount deducted after the capping limit is reached will be refunded at end of every day
Media size range | Media fee |
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Incoming media (any size) | 0.0000 |
Outgoing media up to 64KB | 0.0000 |
Outgoing media larger than 64KB, up to 5MB | 0.0010 |
Outgoing media larger than 5MB, up to 10MB | 0.0020 |
Outgoing media larger than 10MB, up to 15MB | 0.0030 |
Outgoing media larger than 15MB, up to 20MB | 0.0040 |
Outgoing media larger than 20MB, up to 25MB | 0.0050 |
Outgoing media larger than 25MB, up to 30MB | 0.0060 |
Outgoing media larger than 30MB, up to 35MB | 0.0070 |
Outgoing media larger than 35MB, up to 40MB | 0.0080 |
Outgoing media larger than 40MB, up to 45MB | 0.0090 |
Outgoing media larger than 45MB, up to 50MB | 0.0100 |
Media size range | Media fee |
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Outgoing media larger than 50MB, up to 55MB | 0.0110 |
Outgoing media larger than 55MB, up to 60MB | 0.0120 |
Outgoing media larger than 60MB, up to 65MB | 0.0130 |
Outgoing media larger than 65MB, up to 70MB | 0.0140 |
Outgoing media larger than 70MB, up to 75MB | 0.0150 |
Outgoing media larger than 75MB, up to 80MB | 0.0160 |
Outgoing media larger than 80MB, up to 85MB | 0.0170 |
Outgoing media larger than 85MB, up to 90MB | 0.0180 |
Outgoing media larger than 90MB, up to 95MB | 0.0190 |
Outgoing media larger than 95MB, up to 100MB | 0.0200 |
Outgoing media larger than 100MB | Not Allowed |
Latin America users can now pay in your local currency via Ebanx
For postpaid pricing with committed-use contracts, high volumes,
enterprise-grade SLAs and dedicated support, please write to sales@gupshup.io
Unlike the WhatsApp for Business app, the WhatsApp Business API is not free. The price depends on the WhatsApp Partner - also known as a Business Solution Provider (BSP) - that will set up the API for the business. BSPs pay WhatsApp to connect to the API, and then provide the service to their customers, i.e., small/medium businesses. Every BSP sets their own price.
It's not possible to get a 100% free version of WhatsApp API for Business. The price of the API solution will vary, depending on the BSP.
Some BSPs charge companies a per-message fee for both session messaging and template messaging. Some BSPs like Gupshup charge a miniscule 0.0010 USD per message for outgoing text/media up to 64KB and all incoming text/media. WhatsApp charges BSPs for template messaging, and BSPs in turn charge companies a small fee per message.
The price of the WhatsApp API solution differs by BSP. Apart from the setup/deployment cost, BSPs also charge their customers for the two types of WhatsApp API messaging.
With Session Messaging, businesses can reply to customer messages within 24 hours. WhatsApp does not charge BSPs for these messages, and they may pass on this saving to businesses. But usually, BSPs do charge a small amount per session message (outgoing and incoming) that can range from $0.001 to $0.073. Gupshup for example, charges only $0.001 per session message.
Template Messages also attract a small fee (WhatsApp destination charges) that BSPs must pay to WhatsApp. This fee is based on WhatsApp's rate card, and depends on message destination and volume. BSPs then charge companies on a per-message basis.
With a WhatsApp API, businesses can:
By partnering with BSP like Gupshup, small/medium businesses also get access to data-rich analytics to gauge the effectiveness of their sales or customer support functions.
Messaging templates are set messaging formats that businesses can send notifications to customers who have opted in for such notifications.
Read BlogWhen you connect your WhatsApp Business API via Gupshup, you benefit from the expansive reach of WhatsApp and the communication capabilities of Gupshup for your brand.
Read BlogAdded below language support for WhatsApp,
Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.
New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.
API.ai tool is now available for developing your NLP/AI bot.
Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.
New channels added for publishing bots- Smooch.io and your website as a web widget.
Now you can access our services including the bot builder tool using your Facebook login credentials.
Now you can delete the dummy bots created for testing from the My Bots Dashboard.
You can now access Bot specific data from your Dashboard itself.
Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.
We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).
Following is the list of parameters.
However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.
You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io