Integrate Dashbot Analytics with your Gupshup Bot

The Gupshup platform gives bot-builders the opportunity to integrate dashbot analytics with their bot. Dashbot is a tool that offers advanced reporting on users, engagement, retention, demographics, sentiment analysis and more. Dashbot also enables for live reporting as well as live-person take over where a human can carry forward the conversation.

Gupshup offers a simple API integration with Dashbot. To get started:

Create a bot on the Gupshup platform and publish it to the channel of your choice. Currently Dashbot supports Facebook Messenger, Slack, Kik, Google Assistant and Amazon Alexa.

Create an account on dashbot.io. Enter all the details of your bot and hit 'Save'

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You will now have to the Gupshup API to integrate with Dashbot. The API is

curl -X POST \
  'https://api.gupshup.io/sm/api/v1/bot/[botname]/settings/dashbot/activate' \
  -H 'apikey: [apikey]' \
  -H 'cache-control: no-cache' \
  -H 'content-type: application/x-www-form-urlencoded' \
  -d 'channel: [fb or slack or kik or googleassistant]
     dashbotapikey=[apikey of bot on dashbot]
     sharecreds=[true or false]'

You can obtain the Gupshup API key by logging into gupshup.io and clicking on your profile.

You can obtain the Dashbot API key by going to https://www.dashbot.io/bots. Scroll to see the list of all bots and click the Edit button to view the API key of the bot

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Once the API is called, you will get a 204 response which means that the dashbot integration is successful. Open dashbot and you will see a menu with various metrics that you can view

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Interact with your bot and then click on the 'Live transcripts' section to see if the integration was successful.

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You can choose to deactivate Dashbot by using the following API:

curl -X PUT \
  'https://api.gupshup.io/sm/api/v1/bot/[botname]/settings/dashbot/deactivate' \
  -H 'apikey: [apikey]' \
  -H 'cache-control: no-cache' \
  -H 'content-type: application/x-www-form-urlencoded' \
   -d channel=[fb or slack or kik or googleassistant]

Note: Bot APIs mentioned above can be imported into Postman directly. Install Postman. Click on 'Import' -> Paste Raw Text and then paste the API as is. Replace the API keys and hit the 'Send' button to run the API.


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Added below language support for WhatsApp,

Bot developers for Line: With the release of Line Messaging API, all BOT API Trial Accounts are scheduled to be deleted. Please republish your bot according to new Line implementation, mentioned under Publish tab in My Bots section.

New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor.

API.ai tool is now available for developing your NLP/AI bot.

Gupshup Enterprise APIs (SMS,Voice and Email) are now available directly in the APIs section.

New channels added for publishing bots- Smooch.io and your website as a web widget.

Now you can access our services including the bot builder tool using your Facebook login credentials.

Now you can delete the dummy bots created for testing from the My Bots Dashboard.

You can now access Bot specific data from your Dashboard itself.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. Check out our blog to know more.

We are removing few redundant parameters, that were being sent when a callback happens to your bot (i.e. inbound message comes to your bot).

Following is the list of parameters.

  1. sender
  2. message
  3. context

However, we will continue to send following parameters. If you are using any of the deprecated parameters, we request you to use these alternatives.

  1. senderobj
  2. messageobj
  3. contextobj

You are requested to make a note of this and do the necessary changes immediately to your bot code to keep it working. Should you need any help, please feel free to send an email to devsupport@gupshup.io